This idea has been merged into another idea. To comment or vote on this idea, please visit CPXP-I-91 Notification/Flagging and Reporting of Bounced Virtual Card Payment Remittance Emails.
Currently, CPX does not have a feature to alert the buyer or institution admin or CPX staff if an email to supplier with VCN bounces back due to invalid email address. The payment just expires after 30 days. We need the ability to change the email address and resend the email to the supplier if the original email bounced back as invalid.
Thank you.
Guest
I second this. Would much rather find out as soon as a remit is sent
Very much needed to give better service to our clients. Better customer experience if they know a payment has bounced and can act on it quickly.